Don't Forget!	Helpdesk Consultants' TimeClock
General	Helpdesk at Saint Mary's College Saint Mary's College Computer Usage Policy Information Technology at Saint Mary's College Helpdesk FAQ 2008/2009 Helpdesk Consultants 2008/2009 Helpdesk Consultants Contract Helpdesk Consultants Responsibilities Expectations of Helpdesk Consultants Helpdesk Policies (for Helpdesk Consultants, for students, if the building or Helpdesk is locked) Helpdesk Procedures (what to do when you arrive for your shift) The Official Helpdesk Consultants Policy For Responsibilities During Breaks Helpdesk Consultant Absences and Tardiness
Tracking System	SMC Task Manager Tracking System Information and Policies
Helpful Tools	AIM AIMFix ewido's anti-malware Firefox Lavasoft's Ad-Aware McAfee Stinger McAfee SuperDATs
Strange Problems and Solutions	Enabling the Windows XP Firewall (When it is Grayed Out) Resolving 169.x.x.x IP addresses (for Windows 98/Me/XP) Resolving "Cryptographic Service" error (for Windows XP)
Viruses	Procedure for Cleaning Viruses Off a Computer Running Windows XP Please note that HDCs should not attempt to remove a virus from a faculty/staff machine unless expressly asked to do so by Sue, Bonnie, or Kathy. Removing AOL Instant Messenger viruses McAfee AVERT Stinger for virus detection and removal - Download McAfee VirusScan SuperDAT (Engine + DAT) File (sdatXXX.exe) - Download Virus Removal Tools and Instructions from Symantec - Download Saint Mary's College - Protecting your Computer from Viruses McAfee's Virus Information library McAfee's Virus Hoaxes Virus Installation Instructions for Campus Computers http://www.saintmarys.edu/virus/ Virus Section of ResNet and Helpdesk FAQs http://www.saintmarys.edu/~resnet/resnetfaq/#viruses http://www.saintmarys.edu/it/helpdesk/helpdeskfaq/#viruses
Saint Mary's College-Specific Information	Helpdesk FAQ ResNet FAQ Clusters FAQ SMC Computer Account Management PrintLimit - Saint Mary's Print Accounting System Saint Mary's College Network Disk Quota Information How to Re-Image Macintosh Machines in Clusters and Lecterns
Technical Links	3Com - Search for Downloads Apple's Service and Support Dell Support Epson Product Support Gateway On-line Support HP Product Support - Drivers and Downloads IBM Support and Downloads Microsoft Product Support Services MPC Support Toshiba Computer Service and Support
Other Information	The Easter Egg Archive (Macs, Windows, and everywhere else!)

Last Modified August 17, 2008