Trouble-shooting in EZProxy:

EZProxy - is browser independent, i.e., any browser should work with EZProxy. However, you are having problems that are not related to login information, please try a different browser. You may have to accept cookies or enable JavaScript.

Firewalls:

• Windows XP has a built-in Firewall. Try disabling it (Start/Settings/Control Panel/Network Connections. Right click on Local Connection and select Properties. Click on the Advanced tab and uncheck the box for Internet Connection Firewall.)
• Do you have 3-party software installed, try disabling it (rebooting with the Firewall being disabled might also help.
• If you are using free Firewall software like Zone Alert you may have to uninstall it. (Rebooting your computer afterwards may also help.)

Pop-ups:

Some resources require pop-ups and cookies to be enabled on your browser. If you have a popup blocker installed, try disabling it. IE has a built-in popup blocker (Tools/Internet Options/Privacy/Popup Blocker).

Cookies:

Some licensed resources only work with browsers that accept cookies. You may need to enable cookies on your browser. The procedure is as follows:

• Internet Explorer 6.x: Go to the Tools menu and choose Internet Options. Click on the Privacy tab. Click Advanced. Scroll down to the Cookies section and select Always Allow Session Cookies. Click OK.
• Netscape Navigator/Communicator 6.x: Go to the Edit menu and choose Preferences. Double click on Privacy & Security. Select Cookies from the drop-down menu. Click in the Enable All Cookies radio button. Click OK.
• Netscape Navigator/Communicator 7.x: Go to the Edit menu and choose Preferences. Double-click on Privacy & Security. Click on Cookies. Click in the Enable all cookies radio button. Click OK.

Enabling JavaScript: If JavaScript has been turned off on your browser it can affect some indexes. To enable JavaScript in your browser:

• Internet Explorer 6.x: Go to the Tools menu and choose Internet Option. Click on the Security tab. Click on Internet. Click on the Custom Level button. Scroll down to the Scripting section. Click in the Enable radio button under Active Scripting if this is not selected. Click OK.
• Netscape Navigator/Communicator 6.x: Go to the Edit menu and choose Preferences. Select Advanced. Click in the check box next to Enable JavaScript for Navigator. Click OK.
• Netscape Navigator/Communicator 7.x: Go to the Edit menu and choose Preferences. Click on Advanced. Click on Scripts & Plug-ins. Under Enable JavaScript, click the checkbox next to Navigator. Click OK.

ISPs/Browsers:

• ISPs that use their own versions of Internet Explorer (such as MSN, AOL or Prodigy) sometimes present a problem. An easy workaround is to connect to the Internet using the browser provided by your ISP, minimize the browser session and then launch Internet Explorer. Use Internet Explorer to search our electronic resources.
• If you have an accelerator installed, you will probably have to disable it when accessing licensed databases.
  Cached Pages: Your browser might be caching a failed access attempt. If so, you need to delete the offline content stored by your browser. The steps are as follows:
  • Internet Explorer 5.x/6.x: Go to the Tools menu and choose Internet Options. Click on the Delete Files button. Click OK. Click on Settings. Click in the Every visit to page radio button. Click OK.
  • Netscape Navigator/Communicator 6.x: Go to the Edit menu and choose Preferences. Click Advanced. Click Cache. Click on the Clear Memory Cache button. Click OK. Click on Clear Disk Cache button. Click OK. Click in the Every time I view the page radio button below the words Compare the page in the cache to the page on the network. Click OK.
  • Netscape Navigator/Communicator 7.x: Go to the Edit menu and choose Preferences. Click Advanced. Click Cache. Click on the Clear Memory Cache button. Click OK. Click on Clear Disk Cache button. Click OK. Click in the Every Time I view the page radio button below the words Compare the page in the cache to the page on the network. Click OK.