Information Technology
Responsible Use of College Computers and the Internet @ Saint Mary's College
Saint Mary's Network Account Management
Helpdesk
Technology Assistance for Faculty and Staff
ResNet
Technology Assistance for Students
Computer Clusters and Classrooms
Huisking Instructional Technology Resource Center (ITRC)
Student Employment Opportunities
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Information Technology Helpdesk
Google 2-Step Verification - Summer 2022
All Saint Mary's Google Workspace for Education accounts (which includes e-mail and access to Google Drive, Docs, Sheets, and Slides) were required to have Google 2-Step Verification enabled by the deadline of Monday, April 11, 11:59pm.
If you did not complete this process and became locked out of your account, please contact resnet@saintmarys.edu for assistance. (Non-saintmarys.edu e-mail addresses cannot successfully send messages to the helpdesk@saintmarys.edu address.)
Requests for assistance cannot be accommodated over the phone.
You may be asked to physically visit the Helpdesk to have your account unlocked.
Academic Year Hours: Monday through Friday, 8:00am - 5:00pm
Location: B11 Cushwa-Leighton Library
Phone: (574) 284-4715
Email: helpdesk@saintmarys.edu
- The Helpdesk provides technical assistance to faculty and staff with their College-owned computers.
- ResNet provides technical assistance to Saint Mary's students.
- For assistance at any time, please visit the
Helpdesk FAQ.
The Helpdesk FAQ is a list of the most common questions that the Helpdesk receives
throughout the academic year from faculty and staff. These answers are geared towards
computers on our campus network that have a software image installed on it by
Information Technology. Many of these questions have solutions that you can easily follow
to quickly correct your computer problems.
- The
Getting Started Guide for Faculty and Staff
from Information Technology introduces you to popular online resources available at Saint Mary's College,
and addresses common questions the Helpdesk receives from new employees.
- For troubleshooting assistance with your personally-owned computer, please refer to
the ResNet FAQ.
Information Technology is unable to provide assistance for faculty and staff personally-owned
computers.
- Please refer to the IT Resource Guide available at
https://my.saintmarys.edu/web/information-technology
for information on accessing resources such as Microsoft Office, the VPN (for H: and P: drives),
Banner access, and Google Meet from home.
- We also encourage you to review the Helpdesk FAQ at
http://www.saintmarys.edu/~hd/helpdeskfaq/, which addresses
the most common questions that the Helpdesk receives throughout the academic year.
- During academic breaks, the Helpdesk will be closed between 12:00pm - 1:00pm
Monday through Friday to allow our staff a lunch break.
- During the summer, fall break, spring break, and other breaks in the academic year,
the Helpdesk will physically close at 4:30pm
Monday through Friday when the Cushwa-Leighton Library closes.
- The Helpdesk will not be staffed on weekdays that the College is closed (Memorial Day, Independence Day).
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