Computer Account Management

Change your e-mail/network password, check your network drive quota.

Documentation

Please refer to our documentation for assistance on the following topics:

• Microsoft Office
• Windows and Microsoft Office 2007 - Changing the default file save formats for Office 2003/2004 compatibility (Downloadable PDF)
• Mac OS X and Microsoft Office 2008 - Changing the default file save formats for Office 2003/2004 compatibility (Downloadable PDF)
• Microsoft Office 2003/2007 FAQs
• Configuring your e-mail Program (Apple's Mail, Thunderbird, Gmail) for use with your Saint Mary's e-mail account
• Apple's Mail
• Mozilla's Thunderbird
• Google's Gmail
• Frequently Asked Questions about Saint Mary's Zimbra webmail
• Creating a secure password for your e-mail/network account
• Instructions for burning (creating) a data CD on a Macintosh/Windows computer
• Using the Saint Mary's College Spam Quarantine web interface (SpamCan)
• Frequently Asked Blackboard Questions (for Instructors)
• Virus Protection Information and Installation Instructions (Windows and Mac)

Helpdesk FAQ

This is a list of the most common questions that the Helpdesk receives throughout the academic year from faculty and staff. These answers are geared towards computers on our campus network that have a software image installed on it by Information Technology. Many of these questions have solutions that you can easily follow to quickly correct your computer problems. Click on the question for the answer. Topics include:
Account Forms
ID Cards
Passwords
Prism
Phones
Saving Data
E-mail
Spam/SpamCan
Microsoft Office
Network Drives
Printing
BelleAire
Web browsing
Adware/Spyware/Pop-ups
Viruses/Security
Burning CDs
Helpdesk Support
Other

For troubleshooting assistance with your personally-owned computer, please refer to the ResNet FAQ.