Helpdesk @ SMC

Helpdesk FAQ

Contact the Helpdesk

Helpdesk FAQ Topics:

Account Forms

ID Cards

Passwords

Prism

Saving Data

E-mail

Spam/Barracuda

Microsoft Office

Network Drives

Printing

BelleAire

Web browsing

Adware/Spyware/Pop-ups

Viruses/Security

Burning CDs

Helpdesk Support

Other

Please refer to the ResNet website here for all your student computing questions, including computer support and purchasing recommendations.

Manage your Saint Mary's Computer Account

Change Your Password

Check Your Quota

Saint Mary's Network Disk Quota Information

The Campus iStore

Computer Clusters

Clusters FAQ

ResNet

ResNet FAQ

Information Technology

Saint Mary's College

This is a list of the most common questions that the Helpdesk receives throughout the academic year from faculty and staff. These answers are geared towards computers on our campus network that have a software image installed on it by Information Technology. Many of these questions have solutions that you can easily follow to quickly correct your computer problems. Click on the question for the answer. For troubleshooting assistance with your personally-owned computer, please refer to the ResNet FAQ.



  1. Account Forms: SMC Network/Email Account Request Form

  2. Account Forms: Non-SMC Network/Email/Blackboard Account Request Form


  3. ID Cards: How do I get my Saint Mary's ID card?

  4. ID Cards: How do I get my Saint Mary's ID card replaced?


  5. Passwords: How do I create a secure password for my e-mail account, personal computer, bank account, or other purpose?

  6. Passwords: I am having problems logging into network services (Aegis for e-mail, Diamond for network drives, cluster/classroom computers, PrintLimit). How can I get my password reset?

  7. Passwords: I cannot change my network password. How can I get my password reset?


  8. Prism: I am having problems logging into Prism. How can I get my password reset?


  9. Saving Data: Do you have any recommendations for me to save my work and decrease the chance of losing data (including papers, projects, and my Senior Comp)?

  10. Saving Data: How do I change the drive letter for a flash drive on a computer running Windows XP?


  11. Zimbra E-mail: I would like to create a signature (text that automatically appears at the bottom of e-mail messages I send) in ZMail Zimbra. How do I do that?

  12. Zimbra E-mail: I would like to create a mail list/group in ZMail Zimbra so I can type in one name (such as "Best Friends") and it will send the message to multiple addresses. How do I do that?

  13. Zimbra E-mail: How do I empty my ZMail Zimbra Trash immediately? How do I delete multiple messages at once, moving them to the Trash?

  14. Zimbra E-mail: I would like to set up an away/vacation message for my Saint Mary's e-mail account. Can you help me?

  15. Zimbra E-mail: Is it possible to filter messages (wanted and unwanted) from my inbox in the ZMail Zimbra webmail client? How do I turn off the filters I create?

  16. Zimbra E-mail: What is the Junk folder for in ZMail Zimbra, and how should I use it?

  17. Zimbra E-mail: I would like to share my ZMail Zimbra calendar with someone. Is there a way I can let another person see my calendar? How do I stop sharing my calendar?

  18. Zimbra E-mail: I am having problems sending and receiving e-mails. I am also seeing messages that I am at or near my quota. Can you help me?

  19. Zimbra E-mail: How do find out more information on how to use e-mail, calendars, the address book, and other features included in ZMail Zimbra?


  20. E-mail: I am receiving e-mail that says that the original attachment has been replaced. What happened to the attachment someone sent me?

  21. E-mail: I would like to create a signature (text that automatically appears at the bottom of e-mail messages I send) in Thunderbird. How do I do that?

  22. E-mail: Can I check my e-mail quota in Thunderbird?

  23. E-mail: I want to use the send link within my web browser, but when I click on send link, it opens Outlook and I use Thunderbird. How do I fix this?

  24. E-mail: How do I send email to all students?

  25. E-mail: How do I send email to all faculty & staff?

  26. E-mail: What does Saint Mary's College use for list management, and how do I create and manage a mail distribution list?


  27. Spam/Barracuda: I am receiving e-mails from "SMC Barracuda Spam Firewall" with the subject "Spam Quarantine Summary." Are these messages legitimate or are they spam? If they are legitimate, what are they?

  28. Spam/Barracuda: How do I manage my SMC Barracuda Spam Firewall settings? How do I whitelist e-mails that the SMC Barracuda Spam Firewall considers to be spam so I can receive those messages in the future?

  29. Spam/Barracuda: I'm whitelisting e-mails that have been caught by the SMC Barracuda Spam Firewall, but I'm not getting them in my inbox. How can this be fixed?


  30. NEW!Microsoft Office: Microsoft Office 2003/2007 FAQs

  31. NEW!Microsoft Office: Changing the default file save formats in Office 2007 for Office 2003/2004 compatibility (Downloadable PDF)


  32. Network Drives: How do I check my network disk quota on Diamond? I'm getting errors that my network drive has no space left.

  33. Network Drives: How do I connect to network drives from my Apple (Mac OS X) computer?

  34. Network Drives: How do I connect to network drives from my Windows XP computer?

  35. Network Drives: I would like to be able to access my personal network drive on Diamond while I am at home. Is this possible?


  36. Printing: What is PrintLimit?

  37. Printing: How do I print multiple slides per page in PowerPoint?

  38. Printing: How do I print just the pages I need and not an entire document?

  39. Printing: What is "Print Preview" and how can I use it to reduce the amount I am printing?

  40. Printing: How do I print multiple pages on a single side of a sheet of paper?

  41. Printing: How do I print a PDF from from Adobe Acrobat? (Special instructions for Windows users)


  42. Connecting: How do I connect to BelleAire, the wireless network at Saint Mary's?


  43. Web browsing: I am having problems getting a specific web page to load (or any web page to load). Do you have any suggestions?


  44. Adware/Spyware/Pop-ups: My computer is showing more pop-ups than usual. Can you tell me why and how to prevent this?

  45. Adware/Spyware/Pop-ups: My computer is very slow when accessing the Internet, and I think it may be adware/spyware causing the problem. Can you tell me why and how to prevent this?

  46. Adware/Spyware/Pop-ups: What pop-up blocking software does the Helpdesk/ResNet recommend? What pop-up/adware/spyware removal software does the Helpdesk/ResNet recommend?

  47. NEW!Adware/Spyware/Pop-ups: How do I install and use Lavasoft's Ad-Aware 2007 software on my computer?

  48. Adware/Spyware/Pop-ups: How do I install and use Lavasoft's Ad-Aware software on my computer?

  49. Adware/Spyware/Pop-ups: How do I install and use AVG Anti-Spyware software (formerly known as Ewido Anti-Spyware) on my computer?


  50. Viruses/Security: How can I configure my Windows XP computer to automatically download and install security and software updates?

  51. Viruses/Security: How can I configure my Mac OS X computer to automatically download and install security and software updates?

  52. Viruses/Security: I think my computer has one of the AOL Instant Messenger viruses. Is there a way I can clean the virus off on my own?

  53. Viruses/Security: My Windows computer is telling me that my virus protection software is out of date. I have the McAfee VirusScan software that Saint Mary's provided installed on my computer. How can I fix this problem?

  54. Viruses/Security: I think my computer has one of the new major computer viruses. Is there a way I can clean the virus off on my own?

  55. Viruses/Security: How do I install Windows security patches and updates?

  56. Viruses/Security: How do I install the free virus protection software that Saint Mary's College provides to faculty and staff for their personally-owned computers?

  57. Viruses/Security: What are virus definition files?

  58. Viruses/Security: How do I update my virus definition files when I am not connected to ResNet?


  59. Burning CDs: How do I burn (create) a data CD on a Macintosh computer running Mac OS X?

  60. Burning CDs: How do I burn (create) a data CD on a computer running Windows XP?

  61. Burning CDs: How do I burn (create) a data CD on a Windows computer running Windows XP (with Roxio Easy CD Creator 5)?

  62. Burning CDs: How do I burn (create) a data CD on a Windows computer running Windows XP (with Nero Express 6)?

  63. Burning CDs: How do I burn (create) a data CD on a Macintosh computer running Mac OS 9.x?

  64. Burning CDs: How do I burn (create) a data CD on a Windows computer running Windows 98?


  65. Helpdesk Support: I have tried calling the Helpdesk, but no one is answering. What are the hours for the Helpdesk?

  66. Helpdesk Support: I have a laptop computer. Can I bring it to the Helpdesk and have a Helpdesk Consultant look at it?

  67. Helpdesk Support: If I contact the Helpdesk for assistance, when should I receive a response?


  68. Other: I know that using software such as Kazaa, Win MX, Blubster, and other file sharing and P2P applications are a violation of Saint Mary's acceptable computer use policy. Are applications and web sites such as Apple's iTunes Music Store, BuyMusic.com, MusicMatch, and Napster 2.0 where I pay for all music that I download acceptable?

  69. Other: Do you have suggestions on what to look for or where to purchase a new computer for my personal use at home?

Last Modified March 17, 2008