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2010/2011
2010/2011
2010/2011 BelleAire Connection Information List of ResNet Clusters and Computers 2010/2011 Manage your Saint Mary's Computer Account Saint Mary's Network Disk Quota Information |
Welcome to ResNet! The ResNet Office is located at 102 Haggar College Center. The ResNet Helpline is 574-284-5319. The ResNet Problem Report Forms are available at http://fixit.saintmarys.edu The ResNet Purple Packet (connection instructions) is available at the ResNet Office or by clicking on the 2010/2011 Macintosh Connection Information and 2010/2011 Windows Connection Information links to the left. We strongly recommend that students connect their own computers to ResNet. ResNet is available to assist any student who requests our help with their personal computer. The ResNet Office Hours for the Fall 2010 semester are:
You can contact ResNet at resnet@saintmarys.edu, but we strongly recommend that you refer to the ResNet FAQ first. Follow ResNet on Twitter at ResNetSMC (http://twitter.com/ResNetSMC). Find ResNet on Facebook at http://www.facebook.com/ResNetSMC. The ResNet Office is not open during fall and spring breaks, midsemester and summer vacations, and other times during the academic year when classes are not in session. Technical support and Microsoft Campus Agreement purchases are not be available when the ResNet Office is closed. Are you an incoming Saint Mary's student? Do you plan on bringing a computer to campus this fall? Make sure a computer is not only just right for you, but also just right for the campus! Review our 2010/2011 Student's Guide for Bringing a Computer to Saint Mary's College before purchasing a computer to find out what the Saint Mary's College ResNet computer specifications are to be sure your new computer will connect to the network. This guide also includes a section of frequently asked questions and a helpful glossary of computer-related terms. If you have any questions about purchasing a computer or bringing your current computer to campus this fall, please contact Kathy Hausmann, Coordinator of Student Computing, at kathy@saintmarys.edu or (574) 284-5329. ResNet strongly recommends that students wait to purchase a computer until after the Saint Mary's College Summer Orientation sessions (June 25 and 28, 2010) so you have an opportunity to learn more about our specific computer recommendations for current Apple and Dell models and be able to take advantage of special "Back to School" sales our vendors offer during the summer. Class of 2010: Computing After ResNet Congratulations on your graduation from Saint Mary's College. ResNet would like to provide you with some helpful information as you transition from life as a Saint Mary's student to that of a college graduate. Please click here to review details about your Saint Mary's e-mail account, network drive, Microsoft software, McAfee software, educational discounts, ResNet support, and where get tech support in the "real world."
Phishing Scam Alert
Saint Mary's College will NEVER ask you for your password over e-mail.
Any messages asking for your password are NOT legitimate and should be deleted immediately.
Saint Mary's Information Technology will also not send an e-mail to you regarding your
account without providing detailed contact information in a signature that you can
confirm via the Saint Mary's Online Phonebook (http://eureka.saintmarys.edu/phonebook).
If Information Technology detects that your e-mail account has been compromised
as a result of a phishing scam, your account will be locked to prevent further
malicious activity.
Important ResNet Information for Fall 2010!
We have some important new information for all incoming students to Saint Mary's College. Please review the documents below for information about ResNet and Student Computing.
ResNet: Recommended Apple Computers
Saint Mary's College strongly recommends waiting to
purchase a computer until after the Summer Orientation
Programs (June 25 and 28, 2010). During these orientations
there will be sessions hosted by Information Technology to discuss
ResNet and technology at Saint Mary's College, we will make
specific computer recommendations for current Apple and Dell
computer models to help make your purchasing decisions easier,
and answer any questions that you may have about buying a
computer or bringing a computer to campus. Apple
typically offers special Back-to-School specials and pricing that
begin in late June, as well.
Click on the Apple graphic to the left to access Apple's educationally-priced computers.
ResNet's 2010 Recommended Apple Computers
ResNet: Recommended Dell Computers
Saint Mary's College strongly recommends waiting to
purchase a computer until after the Summer Orientation
Programs (June 25 and 28, 2010). During these orientations
there will be sessions hosted by Information Technology to discuss
ResNet and technology at Saint Mary's College, we will make
specific computer recommendations for current Apple and Dell
computer models to help make your purchasing decisions easier,
and answer any questions that you may have about buying a
computer or bringing a computer to campus.
Click here to access Dell's educationally-priced computers.
ResNet's 2010 Recommended Dell Computers
Microsoft Campus Agreement for Saint Mary's Students!
Saint Mary's College has had a Microsoft Campus Agreement since the fall of
2007. This agreement allows students to purchase a single copy of:
Microsoft has not yet announced when Microsoft Office 2011 for Mac will be available to students through their
Microsoft Campus Agreement programs. We hope to have the new version of the
software available by January 2011 at the latest.
Download our
Licensing information for the new Saint Mary's College
Microsoft Campus Agreement for students
for all students and parents.
Windows and ResNet
ResNet supports the folowing versions of Microsoft WIndows:
If you chose to buy a new computer running Windows, ResNet strongly recommends purchasing a computer that already has a supported operating system installed. Computers that did not have a supported Windows operating system pre-installed that are brought to the ResNet Office average more than six hours to complete the upgrade process to be compatible with the network, and students are required to be present in the ResNet Office while their computers are being upgraded. The length of time varies by computer manufacturer, model, and availability of hardware drivers. Not all computers that are sold with Windows Vista Home Basic Edition, Windows Vista Home Premium Edition, Windows 7 Starter Edition, or Windows 7 Home Premium Edition installed can be upgraded to Windows Vista Ultimate Edition or Windows 7 Edition.
ResNet: Frequently Asked Questions
The ResNet Office and the ResNet Helpline are not staffed during the summer.
If you have questions about Zimbra webmail, how to access Prism if it
gives you an error, how to clean pop-ups and viruses from your computer, how to update
your virus protection software or Windows security patches, or have other questions about
using your computer, this is the place to look for the answers!
These questions address concerns students have while they are both on and off campus.
BelleAire Connection Instructions
BelleAire, the wireless network at Saint Mary's College, is available in several locations
on campus, including the Noble Family Dining Hall, the Student Center, Madeleva Hall,
Cushwa-Leighton Library, the Science building, Reignbeaux Lounge
in Le Mans Hall, McCandless Hall, Regina Hall, and the lounge areas of Opus Hall.
For a more complete list, please visit
http://www.saintmarys.edu/it/wireless.html.
Click on the BelleAire Connection Information link in the left column or click
here
for instructions on how to connect your computer to the new wireless network.
BelleAire supports 802.11b and 802.11g wireless cards.
(802.11n wireless cards will also work on BelleAire.)
Support for connecting to BelleAire is available for computers running Mac OS X,
Windows XP, and Windows Vista. Saint Mary's does not support older operating systems on BelleAire.
If you need assistance with connecting to BelleAire, please bring your computer to the
ResNet Office and an RCC would be happy to assist you.
Webcams @ Saint Mary's College
Saint Mary's College allows webcams to be used within ResNet.
ResNet is unable to provide technical support to students who need assistance with their webcams.
We recommend that students refer to the instructions provided with their webcams
and video chatting software for assistance, and all webcam usage should be over the wired
(rather than wireless) network.
Google Chat and Skype work successfully from ResNet.
Students may have problems with video chat during peak times of Internet usage on campus
because of bandwidth limitations.
ResNet advises that students using webcams in their residence hall rooms tell
their roommates and visitors when the webcam is in use to prevent any potentally
embarassing situations.
Is Your Computer Patched?
A large number of computers running Windows connecting to ResNet this semester do not have the
latest security patches from Microsoft. Computers without current patches will be blocked
from accessing the campus network.
To update your Windows computer quickly and easily, visit
http://windowsupdate.microsoft.com/
using Internet Explorer.
At that site, click on the link to scan for updates. Your computer will be scanned by
Microsoft to see what updates need to be installed on your computer. When it finds updates
to install, click on the link to review and install updates. Click the Install Now button
to download the updates and install them on your computer. Please be patient while your
computer downloads and installs the patches. Depending on your system and the number of
patches needing to be installed, the updates may take a while.
If your computer has already been blocked from the network for not having patches installed,
you may follow the instructions
on the web page telling you your computer has been blocked. If you need additional assitance,
you will need to fill out a ResNet Problem Report Form at
http://fixit.saintmarys.edu.
Saint Mary's College and RIAA/Copyright Violations
Saint Mary's College receives multiple
cease-and-desist letters annually from
the Recording Industry Association of America (RIAA) regarding students
who are downloading/sharing/serving music files (MP3s) on our campus.
If subpoenaed, the College is required to required to provide your
personal information to the RIAA for the RIAA to take possible legal action against you.
Penalties for violating copyright law could range as high as $250,000 and five years in prison
and/or up to $150,000 per copyrighted work distributed without permission.
The Recording Industry Association of America believes it is in everyone's interest for music
consumers to be better educated about the subject of copyright law and music. The Association
encourages you to visit the MUSIC Coalition's new website at
www.musicunited.org. The site
contains valuable information about what's legal and what's not when it comes to copying music.
Computer Viruses!
Saint Mary's College provides all faculty, staff, and students with free virus-protection
software for installation on personally-owned computers.
If a computer within ResNet is spreading viruses on the network, it will be disconnected
from the network (including Internet, e-mail, network drives) until the viruses have been
removed.
For more information on computer viruses and instructions on how to install
virus-protection software on your computer, visit
http://www.saintmarys.edu/~virus.
Instructions for how to remove many computer viruses from your personal computer can
be found on the
ResNet FAQ site.
ResNet and Computer Assistance
Having a problem with your personal computer? Fill out a ResNet Problem Report Form
at
http://fixit.saintmarys.edu from any computer with a network connection
and a Residential Computer Consultant will contact you to assist you.
You are also welcome to bring your notebook computer to the ResNet Office when it is
open for immediate assistance.
Please be patient as we try to assist all Saint Mary's students with their personal
computer questions as quickly as possible. Thank you.
Last Modified August 27, 2010 |
