ResNet @ SMC

ResNet FAQ

ResNet Problem Report Form

2007/2008
Student's Guide for Bringing a Computer to Saint Mary's College

ResNet FAQ Topics:

Purchasing software

ID Cards

Passwords

Prism

Saving Data

E-mail

Spam/Fortimail

Microsoft Office

Network Drives

Web browsing

Adware/Spyware/Pop-ups

Viruses/Security

ResNet Support

Connecting

Other

2008/2009
Macintosh Connection Information

2008/2009
Windows Connection Information

2007/2008
BelleAire Connection Information

Manage your Saint Mary's Computer Account

Change Your Password

Check Your Quota

Saint Mary's Network Disk Quota Information

The Campus iStore

Computer Clusters

Clusters FAQ

Information Technology

Saint Mary's College

This is a list of the most common questions that ResNet receives throughout the academic year. Many of these questions have solutions that students can easily follow to quickly correct their computer problems. Click on the question for the answer.


A list of frequently asked questions regarding the purchase of a new computer or what kind of a computer to bring to Saint Mary's College can be found in A Student's Guide for Bringing a Computer to Saint Mary's College, available on the ResNet web site at http://www.saintmarys.edu/~resnet and also by clicking on the appropriate link to the left.

A list of frequently asked questions regarding the computer clusters, including printing, can be found at http://www.saintmarys.edu/clusters/clustersfaq.


 

  1. NEW!Purchasing software: What is the Saint Mary's College Microsoft Campus Agreement?

  2. NEW!Purchasing software: What are the system specifications to run the Microsoft software (Office 2007 for Windows, Office 2008 for Mac, Windows Vista Ultimate Edition Upgrade) on my computer?

  3. NEW!Purchasing software: I would like to order Microsoft Office and/or Microsoft Windows Vista Ultimate Edition Upgrade through the Saint Mary's Microsoft Campus Agreement. How do I do that?


  4. ID Cards: How do I get my Saint Mary's ID card?

  5. ID Cards: How do I get my Saint Mary's ID card replaced?


  6. Passwords: How do I create a secure password for my e-mail account, personal computer, bank account, or other purpose?


  7. Prism: I am having problems logging into Prism. How can I get my password reset?


  8. Saving Data: Do you have any recommendations for me to save my work and decrease the chance of losing data (including papers, projects, and my Senior Comp)?

  9. Saving Data: How do I change the drive letter for a flash drive on a computer running Windows XP?


  10. Zimbra E-mail: I would like to create a signature (text that automatically appears at the bottom of e-mail messages I send) in ZMail Zimbra. How do I do that?

  11. Zimbra E-mail: I would like to create a mail list/group in ZMail Zimbra so I can type in one name (such as "Best Friends") and it will send the message to multiple addresses. How do I do that?

  12. Zimbra E-mail: How do I empty my ZMail Zimbra Trash immediately? How do I delete multiple messages at once, moving them to the Trash?

  13. Zimbra E-mail: I would like to set up an away/vacation message for my Saint Mary's e-mail account. Can you help me?

  14. Zimbra E-mail: Is it possible to filter messages (wanted and unwanted) from my inbox in the ZMail Zimbra webmail client? How do I turn off the filters I create?

  15. Zimbra E-mail: What is the Junk folder for in ZMail Zimbra, and how should I use it?

  16. Zimbra E-mail: I would like to share my ZMail Zimbra calendar with someone. Is there a way I can let another person see my calendar? How do I stop sharing my calendar?

  17. Zimbra E-mail: I am having problems sending and receiving e-mails. I am also seeing messages that I am at or near my quota. Can you help me?

  18. Zimbra E-mail: How do find out more information on how to use e-mail, calendars, the address book, and other features included in ZMail Zimbra?


  19. NEW!E-mail: I would prefer to use Gmail webmail for checking my Saint Mary's e-mail account, rather than the Zimbra webmail client. Is this possible?

  20. NEW!E-mail: I am no longer a Saint Mary's student (graduated/transferred) and I would like to forward my Saint Mary's e-mail to another account. How do I do that?

  21. E-mail: I am receiving e-mail that says that the original attachment has been replaced. What happened to the attachment someone sent me?

  22. E-mail: I would like to create a signature (text that automatically appears at the bottom of e-mail messages I send) in Thunderbird. How do I do that?

  23. E-mail: Can I check my e-mail quota in Thunderbird?

  24. E-mail: I want to use the send link within my web browser, but when I click on send link, it opens Outlook and I use Thunderbird. How do I fix this?


  25. NEW!Spam/Fortimail: I am receiving e-mails from "release-ctrl@saintmarys.edu" with the subject "Quarantine Summary." Are these messages legitimate or are they spam? If they are legitimate, what are they?

  26. NEW!Spam/Fortimail: How do I whitelist e-mails that the Spam Firewall considers to be spam so I can receive messages from those addresses in the future?

  27. NEW!Spam/Fortimail: I'm whitelisting e-mails that have been caught by the Spam Firewall, but I'm not getting them in my inbox. How can this be fixed?


  28. Microsoft Office: Microsoft Office 2003/2007 FAQs

  29. Microsoft Office: Windows - Changing the default file save formats in Office 2007 for Office 2003/2004 compatibility (Downloadable PDF)

  30. NEW!Microsoft Office: Mac - Changing the default file save formats in Office 2008 for Office 2003/2004 compatibility (Downloadable PDF)


  31. Network Drives: How do I check my network disk quota on Diamond? I'm getting errors that my network drive has no space left.

  32. NEW!Network Drives: How do I connect to network drives (Diamond, also known as the H:, P:, and R: drives) from my Apple (Mac OS X) computer?

  33. NEW!Network Drives: How do I connect to network drives (Diamond, also known as the H:, P:, and R: drives) from my Windows XP computer?

  34. NEW!Network Drives: How do I connect to network drives (Diamond, also known as the H:, P:, and R: drives) from my Windows Vista computer?

  35. Network Drives: I would like to be able to access my personal network drive on Diamond while I am at home. Is this possible?


  36. Web browsing: I am having problems getting a specific web page to load (or any web page to load). Do you have any suggestions?


  37. Adware/Spyware/Pop-ups: My computer is showing more pop-ups than usual. Can you tell me why and how to prevent this?

  38. Adware/Spyware/Pop-ups: My computer is very slow when accessing the Internet, and I think it may be adware/spyware causing the problem. Can you tell me why and how to prevent this?

  39. Adware/Spyware/Pop-ups: What pop-up blocking software does ResNet recommend? What pop-up/adware/spyware removal software does ResNet recommend?

  40. NEW!Adware/Spyware/Pop-ups: How do I install and use Lavasoft's Ad-Aware 2007 software on my computer?

  41. Adware/Spyware/Pop-ups: How do I install and use Lavasoft's Ad-Aware SE Personal software on my computer?

  42. Adware/Spyware/Pop-ups: How do I install and use AVG Anti-Spyware software (formerly known as Ewido Anti-Spyware) on my computer?


  43. Viruses/Security: How can I configure my Windows XP computer to automatically download and install security and software updates?

  44. Viruses/Security: How can I configure my Mac OS X computer to automatically download and install security and software updates?

  45. Viruses/Security: Do I have to install the virus protection software that Saint Mary's College provides (McAfee VirusScan, McAfee Virex)? What if I already have anti-virus software installed on my computer?

  46. Viruses/Security: I think my computer has one of the AOL Instant Messenger viruses. Is there a way I can clean the virus off on my own?

  47. Viruses/Security: My Windows computer is telling me that my virus protection software is out of date. I have the McAfee VirusScan software that Saint Mary's provided installed on my computer. How can I fix this problem?

  48. Viruses/Security: I think my computer has one of the new major computer viruses. Is there a way I can clean the virus off on my own?

  49. Viruses/Security: How do I install Windows security patches and updates?

  50. Viruses/Security: How will I know if there are any major security updates for Microsoft's Windows operating system if I am not connected to ResNet?

  51. Viruses/Security: How do I install the free virus protection software that Saint Mary's College provides to all students?

  52. Viruses/Security: What are virus definition files?

  53. Viruses/Security: How do I update my virus definition files when I am not connected to ResNet?

  54. Viruses/Security: My computer has been blocked from ResNet. What should I do?


  55. ResNet Support: I have tried calling the ResNet Helpline, but no one is answering. What are the hours for the ResNet Office?

  56. ResNet Support: I have a laptop computer. Can I bring it to the ResNet Office and have an RCC look at it?

  57. ResNet Support: If I fill out a ResNet Problem Report Form, when will I receive a response?


  58. Connecting: I just received a new computer. How do I connect it to ResNet?

  59. Connecting: How do I connect to BelleAire, the wireless network at Saint Mary's?

  60. Connecting: I was using my computer and an Internet Service Provider at home over a weekend/break, but now I am back on campus and having problems connecting to ResNet. Can you help me?

  61. Connecting: My computer was connected to ResNet during the semester, but now I am at home and having problems connecting to my Internet Servce Provider (ISP). Can you help me?


  62. Other: I know that using software such as Kazaa, Win MX, Blubster, and other file sharing and P2P applications are a violation of Saint Mary's acceptable computer use policy. Are applications and web sites such as Apple's iTunes Music Store, BuyMusic.com, MusicMatch, and Napster 2.0 where I pay for all music that I download acceptable?

  63. Other: Now that I am am at home and not using ResNet, can I download songs onto my computer?

  64. Other: Do you have suggestions on what to look for or where to purchase a new computer?

Last Modified August 13, 2008