Google 2-Step Verification is a more secure method to access your Saint Mary's Google Workspace for Education account. You will sign in to your account with something you know (your password) and something you have (your phone or a backup code).

Saint Mary’s College has had Google 2-Step Verification enabled for accounts for years, but using the feature had previously been optional. Google 2-Step Verification is now required for all Saint Mary's accounts, effective April 12, 2022.

If you did not enable Google 2-Step Verification before April 12, 2022, you will be locked out of your account. Students and alumnae will need to contact ResNet (resnet@saintmarys.edu) to regain access. Faculty and staff will need to contact the Helpdesk (helpdesk@saintmarys.edu) to regain access.

New accounts need to have Google 2-Step Verification enabled on them within 30 days of the account's creation to prevent becoming locked by Google.

To set up 2-Step Verification on your Saint Mary's Google Workspace for Education account:

1. Sign in to your Saint Mary's Google Workspace for Education account using your Saint Mary's e-mail address and password.
2. Visit myaccount.google.com. If prompted, sign in to your Saint Mary's Google Workspace for Education account using your Saint Mary's e-mail address and password.
3. Click on Security in the left column. (If you do not see a column on the left, there may be a Security tab at the top of the page.)
4. Scroll down to the section How you sign in to Google.

5. Click on 2-Step Verification.
6. Click on Get Started.
7. Enter your Saint Mary's password and click Next.
8. Enter your phone number. If you have previously set up a recovery phone number for your account, that number will automatically be entered for you.
9. Choose whether you wish to receive codes via text message or phone call.

• If you are setting up 2-Step Verification for a shared departmental account, you may wish to enter your department's phone number and choose the phone call option instead of relying on a personal phone number for texts or calls.

10. Click Next.
11. Google will send a verification code to that phone number. Enter the verification code and click Next.
12. Click Turn On.
13. Congratulations! You have successfully enabled 2-Step Verification on your Saint Mary's Google Workspace for Education account.
14. You will be given the option to select additional "second steps" to verify your identity when accessing your account. You can choose backup codes, Google prompts on your iPhone or Android phone, the Google Authenticator app, or a physical security key that you own.
15. Google will e-mail you a confirmation that 2-Step Verification has been turned on for your account.

You can update your 2-Step Verification settings at myaccount.google.com.

You can also set up your personal device(s) to be trusted. You do not need to use 2-Step Verification every time you access your account on your trusted devices. To allow your device to be trusted, sign in to your Saint Mary's Google Workspace for Education account with your e-mail address and password, complete the 2-Step Verification process, and then check the box next to Don't ask again on this device. Then click Next.

You can remove devices from your trusted device list at myaccount.google.com.

Google offers additional information about adding or removing trusted devices for 2-Step Verification: Add or remove trusted computers.

How can I use Google 2-Step Verification if I'm traveling/studying internationally?

You can update your 2-Step Verification settings at myaccount.google.com to accommodate your travel plans.

We recommend setting up backup codes and/or Google Authenticator to eliminate the issues surrounding international phones and travel.

Google backup codes can be used when you don’t have access to your phone or mobile device (or if you have a device but that device has no connectivity). Google’s information on backup codes is available at https://support.google.com/accounts/answer/1187538.

Google Authenticator can be used when you have possession of your iOS or Android mobile device, but it does not require connectivity. Google’s information on Google Authenticator is available at https://support.google.com/accounts/answer/1066447. Google Authenticator is also an option as an identity factor for QuickLaunch.

All applications included in your Saint Mary's Google Workspace for Education account (Mail, Drive, Docs, Sheets, Slides, Forms, Calendar, Chat, Meet) will be protected by Google 2-Step Verification.

This information is only relevant if you have a Saint Mary's account that was connected to an iOS (iPhone, iPad) device prior to January 2017.

If you set up the Mail app on your iOS device to check your Saint Mary's account prior to January 2017, you may have set up your Saint Mary's account as an Exchange account instead of a Google account. At that time, setting up your account as an Exchange account was necessary for some features to work correctly.

Saint Mary's accounts on iOS devices that are still set up as Exchange accounts in your Mail app are not compatible with Google 2-Step Verification. You may be seeing errors that your password is incorrect when trying to access your account.

You can delete the old Exchange account on your phone (this only removes the account from your device, it does NOT delete any data from your account) and then add your Saint Mary's account as a Google account for 2-Step Verification to work correctly. You can delete the old Exchange account under Settings -> Mail -> Accounts.

You can then add your Saint Mary's account to your iOS device as a Google account using the instructions at www.saintmarys.edu/googleapps/mobile.

Getting Help

Google offers their own documentation on 2-Step Verification: Turn on 2-Step Verification

Students who need assistance with Google 2-Step Verification or their Saint Mary's account should contact ResNet.

• Visit us! The ResNet Office is located in B11 Cushwa-Leighton Library.
• E-mail ResNet at resnet@saintmarys.edu with questions. (You can e-mail us from a non-Saint Mary's e-mail address if you cannot access your account.)
• The ResNet Helpline is 574-284-5319, but we cannot unlock accounts over the phone.
• The ResNet Problem Report Forms are available at fixit.saintmarys.edu

Faculty and staff who need assistance with Google 2-Step Verification or their Saint Mary's account should contact the Helpdesk.

• Visit us! The Helpdesk is located in B11 Cushwa-Leighton Library.
• E-mail the Helpdesk at helpdesk@saintmarys.edu. (Only saintmarys.edu e-mail addresses can contact the Helpdesk.)
• Call the Helpdesk at 574-284-4715, but we cannot unlock accounts over the phone.

Alumnae, students on leave from the College, and former/inactive employees who still have active Saint Mary's e-mail accounts are required to activate Google 2-Step Verification for continued access to their accounts.