1. Try quitting the web browser you are using and relaunch it.
2. Try another web browser.

1. If you are not already using Firefox, you may want to try it. Firefox is installed on most College-owned computers.
2. You can download a copy of Firefox for free at http://www.getfirefox.com/.

3. Try restarting your computer.
4. Clear the Internet cache on your computer.

Intructions for clearing the Internet cache are available for the following popular web browsers used on campus:

• Firefox for Mac OS X
• Firefox for Windows
• Internet Explorer for Windows
• Safari for Mac OS X

To clear the cache in Internet Explorer on a computer running Windows XP:

1. Launch Internet Explorer.
2. Go to the Tools menu and select Internet Options. The Internet Options window that appears should open to the General tab.
3. In the Temporary Internet Files section, click the Delete Files button. This will delete all the files that are currently stored in your cache.
4. If prompted, click OK. The process may take a minute.
5. Click Apply.
6. Click OK.

To clear the cache in Firefox on a computer running Windows XP:

1. Launch Firefox.
2. Go to the Tools menu and select Options.
3. Click on the Privacy icon.
4. View the "Cache" tab.
5. Click on Clear Cache Now button.
6. Click OK.

To clear the cache in Firefox on a computer running Mac OS X:

1. Launch Firefox.
2. Go to the Firefox menu and select Preferences.
3. Click on the Privacy icon.
4. View the "Cache" tab and click on Clear Cache Now (or Clear) button.
5. Click OK (if OK button is visible).

To clear the cache in Safari on a computer running Mac OS X:

1. Launch Safari.
2. Go to the Safari menu and select Empty Cache.