ResNet FAQ (Frequently Asked Questions)

ResNet @ SMC

ResNet Problem Report Form

Student's Guide for Bringing a Computer to Saint Mary's College

ResNet FAQ Topics:

Purchasing software

After ResNet (Graduation)

Backing Up Data

Software Updates

Zombie Invasion

Malware/Viruses/Security

Macintosh Connection Information

Windows Connection Information

BelleAire Connection Information

Manage your Saint Mary's Computer Account

Change Your Password

Check Your Quota

Saint Mary's Network Disk Quota Information

The Campus iStore

Computer Clusters

Information Technology

Saint Mary's College

This is a list of the most common questions that ResNet receives throughout the academic year. Many of these questions have solutions that students can easily follow to quickly correct their computer problems. Click on the question for the answer.

A list of frequently asked questions regarding the purchase of a new computer or what kind of a computer to bring to Saint Mary's College can be found in A Student's Guide for Bringing a Computer to Saint Mary's College, available on the ResNet web site at http://www.saintmarys.edu/resnet and also by clicking on the appropriate link to the left.

A list of frequently asked questions regarding the computer clusters, including printing, can be found at http://www.saintmarys.edu/clusters/clustersfaq.

Phishing: I received an e-mail asking for my password and other personal information. Is this legitimate, or is it a phishing scam?

Phishing: I received an e-mail asking for my password and other personal information. How can I identify it as a phishing scam? (Downloadable PDF)

Purchasing software: What is the Saint Mary's College Microsoft Campus Agreement?

Purchasing software: What are the system specifications to run the Microsoft software (Office 2008 for Mac, Office 2010 for Windows, Office 2007 for Windows, Windows Vista Ultimate Edition Upgrade, Windows 7 Ultimate Edition Upgrade) on my computer?

Purchasing software: How do I do check my computer's system specifications to make sure it is compatible with the Microsoft software before I purchase/install the software?

Purchasing software: I would like to purchase Microsoft Office and/or the Microsoft Windows Vista/7 Ultimate Edition Upgrade through the Saint Mary's Microsoft Campus Agreement. How do I do that?

Purchasing software: Does the Microsoft Campus Agreement program offer Windows 7 Ultimate Edition Upgrade (64-bit)? Is my computer capable of running th 64-bit version of Windows 7 Ultimate Edition Upgrade? Can I still install the 32-bit version of Windows 7 Ultimate Edition Upgrade? Can I buy both the 32-bit and the 64-bit versions of Windows 7 Ultimate Edition Upgrade? What if I buy the wrong version of Windows 7 Ultimate Edition Upgrade?

ID Cards: How do I get my Saint Mary's ID card?

ID Cards: How do I get my Saint Mary's ID card replaced?

Accounts: When will my Saint Mary's College network account expire?

Passwords: Where do I go to change my Saint Mary's password?

Passwords: How do I create a secure password for my e-mail account, personal computer, bank account, or other purpose?

Passwords: I am having problems logging into network services (Zimbra for e-mail, Diamond for network drives, cluster/classroom computers, PrintLimit). How can I get my password reset?

Passwords: I cannot change my network password. How can I get my password reset?

Prism: I am having problems logging into Prism. How can I get my password reset?

Prism: Frequently Asked Questions about Prism

After ResNet (Graduation): I am a recent graduate of Saint Mary's College. What do I need to know about computing now that I am no longer connected to ResNet?

Saving Data: Do you have any recommendations for me to save my work and decrease the chance of losing data (including papers, projects, and my Senior Comp)?

Saving Data: How do I change the drive letter for a flash drive on a computer running Windows XP?

Backing Up Data: How do I configure my Mac (Mac OS X version 10.5 or later) to automatically back up my data?

Backing Up Data: How do I configure my Windows XP Professional Edition computer to automatically back up my data?

Backing Up Data: How do I configure my Windows Vista Business/Ultimate Edition computer to automatically back up my data?

Backing Up Data: How do I configure my Windows 7 Professional/Ultimate Edition computer to automatically back up my data?

Software Updates: How can I configure my Windows XP computer to automatically download and install security and software updates?

Software Updates: How can I configure my Windows Vista computer to automatically download and install security and software updates?

Software Updates: How can I configure my Windows 7 computer to automatically download and install security and software updates?

Software Updates: How can I configure my Mac OS X computer to automatically download and install security and software updates?

Software Updates: My Windows computer is telling me that my virus protection software is out of date. I have the McAfee VirusScan software that Saint Mary's provided installed on my computer. How can I fix this problem?

Software Updates: How do I install Windows security patches and updates?

Software Updates: How will I know if there are any major security updates for Microsoft's Windows operating system if I am not connected to ResNet?

Zimbra E-mail: I would like to create a signature (text that automatically appears at the bottom of e-mail messages I send) in Zimbra. How do I do that?

Zimbra E-mail: I would like to create a mail list/group in Zimbra so I can type in one name (such as "Best Friends") and it will send the message to multiple addresses. How do I do that?

Zimbra E-mail: How do I empty my Zimbra Trash immediately? How do I delete multiple messages at once, moving them to the Trash?

Zimbra E-mail: I would like to set up an away/vacation message for my Saint Mary's e-mail account. Can you help me?

Zimbra E-mail: Is it possible to filter messages (wanted and unwanted) from my inbox in the Zimbra webmail client? How do I turn off the filters I create?

Zimbra E-mail: What is the Junk folder for in Zimbra, and how should I use it?

Zimbra E-mail: What is the briefcase in Zimbra and how do I use it?

Zimbra E-mail: I would like to share my Zimbra calendar with someone. Is there a way I can let another person see my calendar? How do I stop sharing my calendar?

Zimbra E-mail: I would like to share my Zimbra Briefcase with someone. Is there a way I can let another person see my Briefcase? How do I stop sharing my Briefcase?

Zimbra E-mail: I am having problems sending and receiving e-mails. I am also seeing messages that I am at or near my quota. Can you help me?

Zimbra E-mail: How do find out more information on how to use e-mail, calendars, the address book, Briefcase, and other features included in Zimbra?

E-mail: I would like to set up my iPhone/iPad/iPod Touch to send and receive messages using my Saint Mary's e-mail account. My iPhone/iPad/iPod Touch has iOS 4. Is this possible?

E-mail: I would prefer to use Apple's Mail for checking my Saint Mary's e-mail account, rather than the Zimbra webmail client. Is this possible? (Mac OS X Lion, version 10.7)

E-mail: I would prefer to use Apple's Mail for checking my Saint Mary's e-mail account, rather than the Zimbra webmail client. Is this possible? (Mac OS X Leopard and Snow Leopard, version 10.5 and 10.6)

E-mail: I would prefer to use Thunderbird for checking my Saint Mary's e-mail account, rather than the Zimbra webmail client. Is this possible?

E-mail: I would prefer to use Gmail webmail for checking my Saint Mary's e-mail account, rather than the Zimbra webmail client. Is this possible?

E-mail: I would like to forward my Saint Mary's e-mail to another account. How do I do that?

E-mail: I would like to create a signature (text that automatically appears at the bottom of e-mail messages I send) in Thunderbird. How do I do that?

E-mail: Can I check my e-mail quota in Thunderbird?

E-mail: I want to use the send link within my web browser, but when I click on send link, it opens Outlook and I use Thunderbird. How do I fix this?

Spam/Fortimail: I am receiving e-mails from "release-ctrl@saintmarys.edu" with the subject "Quarantine Summary." Are these messages legitimate or are they spam? If they are legitimate, what are they?

Spam/Fortimail: How do I whitelist e-mails that the Spam Firewall considers to be spam so I can receive messages from those addresses in the future?

Spam/Fortimail: I'm whitelisting e-mails that have been caught by the Spam Firewall, but I'm not getting them in my inbox. How can this be fixed?

Network Drives: How do I connect to my personal network drive (fs1, also known as the H: drive) from my Mac OS X computer?

Network Drives: How do I connect to my personal network drive (fs1, also known as the H: drive) from my Windows XP computer?

Network Drives: How do I connect to my personal network drive (fs1, also known as the H: drive) from my Windows Vista computer?

Network Drives: How do I connect to my personal network drive (fs1, also known as the H: drive) from my Windows 7 computer?

Network Drives: How do I connect to the shared network drive (SMC, also referred to as the P: drive) from my Mac OS X computer?

Network Drives: How do I connect to the shared network drive (SMC, also referred to as the P: drive) from my Windows XP computer?

Network Drives: How do I connect to the shared network drive (SMC, also referred to as the P: drive) from my Windows Vista computer?

Network Drives: How do I connect to the shared network drive (SMC, also referred to as the P: drive) from my Windows 7 computer?

Network Drives: How do I check my network disk quota on fs1? I'm getting errors that my network drive has no space left.

Network Drives: I would like to be able to access my personal and/or shared network drive while I am at home or off-campus. Is this possible?

Web browsing: I am having problems getting a specific web page to load (or any web page to load). Do you have any suggestions?

Zombie Invasion: What is a zombie? How can you tell if it is a zombie? What should I do if I encounter a zombie? How can you prevent becoming a zombie?

Malware/Viruses/Security: What malware/pop-up blocking software does ResNet recommend? What malware/pop-up/adware/spyware removal software does ResNet recommend?

Malware/Viruses/Security: How do I install the free virus protection software that Saint Mary's College provides to all students?

Malware/Viruses/Security: How do I install and use Malwarebytes' Anti-Malware software on my computer?

Malware/Viruses/Security: How can I prevent my computer from being infected with malware (malicious software, viruses)?

Malware/Viruses/Security: My computer is very slow when accessing the Internet, or it cannot access the Internet at all, and I think it may be malware (malicious software, viruses) causing the problem. Can you tell me how to remove the infection?

Malware/Viruses/Security: My computer has windows popping up telling me that my computer is infected, but the windows aren't from my McAfee or Malwarebytes software. Can you tell me how to remove the infection?

Malware/Viruses/Security: I think my computer has one of the new major computer viruses/malware infections. Is there a way I can clean the malware off on my own?

Malware/Viruses/Security: Do I have to install the virus protection software that Saint Mary's College provides (McAfee VirusScan, McAfee Security)? What if I already have anti-virus software installed on my computer?

Malware/Viruses/Security: My Windows computer is telling me that my virus protection software is out of date. I have the McAfee VirusScan software that Saint Mary's provided installed on my computer. How can I fix this problem?

Malware/Viruses/Security: How do I install Windows security patches and updates?

Malware/Viruses/Security: How will I know if there are any major security updates for Microsoft's Windows operating system if I am not connected to ResNet?

Malware/Viruses/Security: What are virus definition files?

Malware/Viruses/Security: How do I update my virus definition files when I am not connected to ResNet?

Malware/Viruses/Security: My computer has been blocked from ResNet. What should I do?

ResNet Support: I have tried calling the ResNet Helpline, but no one is answering. What are the hours for the ResNet Office?

ResNet Support: I have a laptop computer. Can I bring it to the ResNet Office and have an RCC look at it?

ResNet Support: If I fill out a ResNet Problem Report Form, when will I receive a response?

Connecting: I just received a new computer. How do I connect it to ResNet?

Connecting: How do I connect to BelleAire, the wireless network at Saint Mary's?

Connecting: I am receiving security certificate errors when trying to access BelleAire with Firefox. Are these errors legitimate, and how can I access BelleAire?

Connecting: How do I turn off connecting to ad-hoc (computer-to-computer) network connections on my wireless-enabled computer?

Connecting: I was using my computer and an Internet Service Provider at home over a weekend/break, but now I am back on campus and having problems connecting to ResNet. Can you help me?

Connecting: I was using my computer abroad last semester, but now I am back on campus and having problems connecting to ResNet. Can you help me?

Connecting: My computer was connected to ResNet during the semester, but now I am at home and having problems connecting to my Internet Servce Provider (ISP). Can you help me?

Other: I know that using software such as Frostwire, Ares, BitTorrent, BearShare, eDonkey/eMule, Kazaa, Morpheus and other peer-to-peer (P2P) file sharing applications are a violation of Saint Mary's acceptable computer use policy. Are applications and web sites such as Apple's iTunes Music Store, Amazon, and Napster where I pay for all music that I download acceptable?

Other: Now that I am am at home and not using ResNet, can I download songs onto my computer?

Other: Do you have suggestions on what to look for or where to purchase a new computer?

Last Modified July 28, 2011